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CRM comparison · 2026
Folk (80) and Twenty CRM (75) are closely matched — this is one of the tightest CRM comparisons in our database, with just 5 points separating them overall. Folk leads on Mobile App (72 vs 60). The two are closest on Pipeline Features, where the gap is just 3 points. Both offer a free tier, making either a low-risk starting point. Use the radar chart and dimension table below to find which fits your specific priorities best.
Folk
Lightweight CRM for founders and small sales teams
80/100
Twenty CRM
Open-source CRM — self-host or use Twenty Cloud
75/100
Radar comparison
Folk
80
Twenty CRM
75
Ease of Use
Onboarding speed, UI clarity, and setup without a consultant.
Pipeline Features
Deal stages, forecasting, and automation capabilities.
Integrations
Email, calendar, Slack, and third-party app connections.
Price / Value
Free tier, per-seat cost, and what is included at each tier.
Reporting
Built-in dashboards, custom reports, and analytics.
Mobile App
iOS/Android app quality and offline capability.
Overall Score
Based on our independent scoring across 6 dimensions, Folk scores 80/100 overall versus Twenty CRM's 75/100 — a 5-point margin. Folk leads on Ease of Use in particular. That said, Twenty CRM may still be the right choice if the dimensions where it scores higher match your specific priorities — the radar chart above shows the full profile side by side.
Both Folk and Twenty CRM offer a free tier, so entry-level cost is not a differentiating factor. Compare the feature and usage limits of each free plan to see which gives you more headroom before a paid upgrade is needed.
Folk scores higher on Ease of Use — 92/100 versus 72/100 for Twenty CRM. If ease of use is your primary decision criterion, Folk is the stronger choice in this head-to-head.
Switching between crm tools is generally possible but involves migration effort: exporting your data or configuration from Folk, re-importing or reconfiguring in Twenty CRM, and updating any API integrations or environment variables in your codebase. The effort scales with how deeply embedded the tool is in your stack. Test Twenty CRM on a non-production project first before migrating.
Folk (80/100) is the better fit for teams who prioritise ease of use — its strongest dimension — and who want a free entry point. Twenty CRM (75/100) is the better fit for teams who prioritise price / value and want a free entry point. If both dimensions matter equally, the overall score winner (Folk) is the safer default choice.
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